FAQ'S

We are open Monday, Tuesday, Thursday, Friday and Saturday from 9 AM to 5 PM. And on a Wednesday, 9AM to 1PM. We are closed on all Jamaican public holidays.

Absolutely! You may use a tablet, desktop, laptop, smartphone – any electronic device that allows you to browse the Internet.

We want your online shopping to be worry-free, so we use SSL (Secure Socket Layers*), the industry encryption standard for online purchases. All your personal information, including your credit card number, is encrypted by SSL while you are placing your order so you are always protected. SSL encrypts your credit card information to avoid the decoding of that information by unauthorized persons. To check the security of your connection, look at the URL address bar of your browser window when you begin to checkout. If you see an unbroken key or a closed lock (depending on your browser), then SSL is active.

Click on the “Create an account” tab on the top right-hand corner of the screen and enter your details. If you forget to do this at the beginning, no worries, you will be prompted to register/log in at checkout.

If you have any questions or concerns, our customer service team is here to help. You can reach us via email at f8fulfrenzja@gmail.com or through our Contact page. We strive to respond to all inquiries within 24 hours.

Simply browse through our product categories, select the items you want to purchase, add them to your cart, and proceed to checkout. We offer secure payment options and fast delivery services to ensure you receive your stationery products in a timely and convenient manner.

We accept payments through major credit cards such as Visa, Mastercard, Discover, and American Express. We also accept payments through PayPal and Bank transfers. All options are a secure and convenient way of paying for your purchases online.

All orders are processed within one business day of receipt.

We offer delivery to all 14 parishes in Jamaica via Knutsford Express. However, for Kingston, we do offer drop-off services in select areas. These areas include Cross Roads, New Kingston, Portmore and Halfway Tree.

Yes, you may. However, some terms and conditions may apply. Please review our Refunds Policy. If you still need more assistance, please contact us.

Order Received: This email informs you that F8ful Frenz Stationery Shop & Office Supplies has received your order and will process it as soon as possible. Payment Receipt: We have received your payment and your order will be processed. Order Processed: This email confirms that F8ful Frenz Stationery Shop & Office Supplies has processed your order. Order Shipped: This email confirms that F8ful Frenz Stationery Shop & Office Supplies has dispatched the order to your shipping address.